Privacy Policy

Last updated: 21 July 2026

1. Who we are

This website is operated by ZanNex Travels Ltd ("ZanNex Travels", "we", "us", "our"), a company registered in England and Wales.

Company number: 17271800
Registered office: 47 Thurston Road, Slough, Berkshire, England, SL1 3JW
Contact for privacy matters: info@zannextravels.com

We are the "data controller" for the personal information described in this policy. That means we decide how and why it is used.

2. What information we collect

Information you give us when you enquire

Your name
Your email address
Your phone number, if you choose to give it
What you are interested in (Umrah, tours, visa assistance, or something else)
Anything you write in the message box, which may include your travel dates, party size, budget, and any accessibility or dietary needs you tell us about

Travel information, only when it is actually needed

If your enquiry progresses towards arranging travel, we may need additional details in order to make bookings or support a visa application. This can include:

Nationality
Passport number, issue and expiry dates
Date of birth
Travel dates and accommodation preferences

We ask for this only when it is genuinely required for a specific booking or application, never as part of a general enquiry. Some of this information (for example, health or accessibility requirements you choose to share) may be more sensitive, and we treat it accordingly.

Information collected automatically

This website is a simple, static site. It does not set cookies, does not run analytics, and does not track you across other websites. Our hosting provider may keep standard server logs (such as IP addresses and pages requested) for security and reliability.

3. Why we use your information, and our lawful basis

What we do	Why	Lawful basis
Reply to your enquiry and give you advice or a quote	You asked us to	Legitimate interests / steps prior to a contract
Arrange hotels, transport, tours and other services	To deliver what you have asked us to arrange	Performance of a contract
Support a Saudi visa application	The authorities require these details	Performance of a contract / legal obligation
Keep booking and financial records	UK tax and company law require it	Legal obligation
Handle complaints, disputes or insurance matters	To protect both of us	Legitimate interests

We do not sell your information, and we do not send marketing emails unless you have specifically asked us to.

To arrange travel, we have to pass certain details to the organisations that actually deliver it. Depending on your trip, these may include:

Hotels and accommodation providers in Saudi Arabia
Ground transport operators and drivers
Local tour operators, guides and experience providers
Visa processing agents and the relevant Saudi authorities
Our professional advisers: accountants, insurers and solicitors
Service providers who help us run the business, such as our email and form providers

Transfers outside the UK

Some of these partners are based outside the United Kingdom, including in Saudi Arabia. This is unavoidable: your travel takes place there, and the hotels and operators who fulfil it are located there.

Data protection laws in those countries may not offer the same safeguards as UK law. Where we transfer your information abroad, we take reasonable steps to ensure it is handled securely and shared only to the extent necessary to deliver your travel arrangements.

We may also disclose information where we are legally required to, for example to law enforcement, a regulator, or a court.

5. How long we keep your information

Enquiries that do not lead to a booking: Kept for up to 24 months. Travel, and particularly Hajj and Umrah, is often planned well over a year in advance, so keeping your enquiry lets us pick up the conversation where we left it rather than starting again.
Booking and financial records: Kept for 6 years after the end of the relevant tax year. This is required by UK tax and company law.
Sensitive documents (passport and visa details): Kept only for as long as they are needed for the specific booking or application, and then deleted. We do not retain passport copies once the arrangements they were needed for are complete.

You can ask us to delete your information sooner. See your rights below.

6. How we protect your information

We take reasonable technical and organisational measures to keep your information secure, limit who can access it, and share sensitive documents only through appropriate channels. No system is completely secure, but we take this seriously, particularly for passport and visa documents.

7. Your rights

Under UK data protection law you have the right to:

Access: ask for a copy of the information we hold about you
Rectification: ask us to correct anything inaccurate or incomplete
Erasure: ask us to delete your information, where we have no legal reason to keep it
Restriction: ask us to pause using your information while a concern is resolved
Objection: object to our use of your information where we rely on legitimate interests
Portability: ask for your information in a portable format
Withdraw consent: where we rely on consent, withdraw it at any time

To exercise any of these, email info@zannextravels.com. We will respond within one month. There is no charge.

8. Complaints

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO):

Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Our ICO registration number: REPLACE: ICO registration number to be added

9. Cookies

This website does not set cookies and does not use analytics or advertising trackers. If that changes, we will update this policy and ask for your consent where required.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will make that clear on this page.

11. How to contact us

ZanNex Travels Ltd
47 Thurston Road
Slough, Berkshire
England, SL1 3JW
info@zannextravels.com